SUPPORT
When you need help, you need it now. We understand this clearly.
We are committed to deliver the most responsive and flexible facilitator support and customer service in the industry. Our clients recognize it. Most clients upgraded to FinxS® not only because they wanted the best assessment, but also the best client and facilitator support in the industry.
We do not rely on third-party resellers without clearly defined and monitored customer service criteria. Our dedicated client support team and assessment coaches stand ready to help you.
We have clear service standards that include:
- Specific response times to all requests
- Proactive, regular check-ins to ensure clients are achieving their goals
- One-on-one coaching for your in-house facilitators
We also provide:
- Webinars for continuing education
- Training videos to support learning
- Blogs to share ideas
- Case studies about best practices
- Training Materials for interactive and effective learning
- Client Resource Center for free materials to save you time
